Terms & Conditions

Definitions

1. Always Fast Connect – hereinafter referred to as AFC. 2. Client – a person who buys goods or services from our business. 3. Coverage Area – the area in which our network can reach and cover. 4. Device – a thing made or adapted for a particular purpose, especially a piece of mechanical or electronic equipment: • Antenna/Dish – a rod, wire or other device used to transmit or receive radio or television signals, i.e. Nano station. • Power over Ethernet (POE) – carries electrical power through data cables. • Router – a wireless device used to give us access to the internet. • Ethernet Cable – a cable used for wired connections to the internet. 5. Billing Fee – purchases made from AFC, which include products, delivery fee, call out fee, cancellation fee, service fee and repair coverage. 6. Premium – an amount to be paid on a monthly basis towards your subscription. 7. Privacy Policy – internal statement that governs an organisation or entity's handling practices of personal information. 8. Push Notifications – communication between AFC and a client, e.g. emails, website, WhatsApp messages, SMS and telephone calls. 9. Services – an Internet Service Provider is a company that provides subscribers with access to the internet: • Installation • Sales • Access to fibre fusion • Always Fast Connect provides high-speed broadband over short-distance wireless links from a nearby tower to your premises. 10. Coverage Area – the geographic area within which an ISP provides internet service. 11. Call Out – a technician going out to a client's premises to assess the problem / issue with a device. An additional fee will be charged for any equipment that needs to be replaced.

A. General

1. We strongly encourage you to read the full terms and conditions. AFC will not be held liable for any misunderstandings on the terms agreed upon in this document. 2. Customers acknowledge and understand that access to the use of AFC Services is provided in accordance with these Terms and Conditions. 3. AFC will use the best possible endeavours to ensure that the service is available in the operational hours between 9am and 6pm. AFC will be available for administration and technical services during the business operational hours of 9am–6pm, Monday to Friday, and on Saturdays 9am–12pm. 4. AFC will not be held liable for any losses whatsoever, be it the loss of business information, loss of data, or any other direct or indirect financial losses resulting from unavailability or interruption of the service.

B. Services

1. In the trade that AFC is in, we install electronic equipment outside a residential or commercial premises that is open to all the natural elements. 2. AFC stipulates that if equipment works on installation, it is considered in working order. AFC does not receive a warranty for equipment from our suppliers, therefore we will not be held liable for any damages caused by natural elements such as wind, rain/water/storm damage and electrical issues. This includes any element of theft.

C. Cancellations and refunds

1. Upon cancellation, all equipment will be collected within 3–5 days by AFC technicians. 2. Upon cancellation of the month-to-month service agreement, the client should notify AFC via email or WhatsApp 7 days prior. 3. The client is to notify AFC via email 30 days prior to cancellation of the 24-month subscription. Failing this, AFC reserves the right to continue billing the client for services rendered. 4. Upon cancellation of the 24-month subscription service, the client will need to pay the remainder of the contract in full within 15 days in order for the contract to be cancelled successfully. 5. In the event that the client has not paid the remainder of the contract, AFC reserves the right to take legal action against the client.

D. Installation

1. All installations include equipment provided by AFC, which is a router, an antenna, a steel pole and cables.

E. Account payments

1. The 24-month subscription services are rendered for the duration of the 24 months. Should the client choose not to cancel the subscription after 24 months, it will automatically renew to a month-to-month subscription. 2. Failing to comply with the payment due date, AFC retains the right to suspend all client subscriptions until proof of payment of the monthly premium, including the reconnection fee, has been received. 3. Any additional costs, such as call out fees, damages, or purchasing of any equipment from AFC, will be done on a cash on delivery process. 4. Additional fees: • Reconnection fee – R100.00 • Call out fee – R250.00 • Relocation fee – R800.00

Privacy policy

We have developed this policy for you to understand how we collect, communicate, disclose and make use of personal information. We are committed to protecting your personal information and your right to privacy. What information do we collect We will need to ask you for certain personal information to give you the best possible experience when you engage with us via our website, telephone or otherwise when you use our services. This may include: • Personal information – full name, identification number, physical address, postal address, email address, telephone number and other related content. How we use your information We collect and make use of personal information solely with the objective of fulfilling those purposes specified by us, such as to: • Inform you about changes regarding our service • Provide and improve customer care and support procedures • Process accounts and payments • Provide you with information about services you have requested • Update internal client information How long do we retain your information We retain your information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless otherwise required by law. Changes to this privacy policy We may update this Privacy Policy. If we make major changes, we will update you. The date at the top of this page shows when it was last updated. We will not use your personal information for any purpose other than that for which you have selected it, or in relation to this website. No personal information will be shared with any third party without your consent. We are committed to conducting our business in accordance with these principles to ensure that your personal information is protected. Contact us with questions, comments and requests regarding this privacy policy via email at alwaysfastconnect@gmail.com.

Contact details

Thank you for choosing AFC as your ISP. For further enquiries, email us at alwaysfastconnect@gmail.com. Telephone / WhatsApp: 060 694 4979 Address: 44, 31st Avenue, Balvenie, Elsies River